WSU Tri-Cities Exam Proctoring
Frequently Asked Questions
Click here to download a pdf file of the FAQs
- Do I need an appointment to take an exam?
- Is there a fee for exam proctoring?
- Where do I pay the exam fee?
- How do I request a proctored exam?
- What information will I need to complete the “Proctor Nomination/Exam Request Form”?
- Can I request more than one exam?
- I am a WSU Tri-Cities on-campus student but missed an exam. How do I get an exam proctored?
- I am a WSU Tri-Cities instructor. When can I pick up completed exams?
- I am not a WSU student. Can exams from universities other than WSU be proctored?
- When will the WSU Online office submit the exam to the proctor?
- When are completed exams mailed out?
- Can I handle the actual return mailing of my exam?
- Can you fax my completed exam to the instructor or school?
- When am I required to take an exam in order to meet exam deadlines?
- How late in the day can I start my exam?
- Can I use my own laptop computer?
- What items can I keep with me during the exam?
- Can I leave the testing area during the exam?
- What is the mailing address and phone number for WSU Online?
- Who do I contact if I need special accommodations due to a disability?
1. Do I need an appointment to take an exam?
No. Appointments are not required nor can appointments be scheduled. You can send an email to mona.ramos@tricity.wsu.edu to confirm your exam has been received. If you still have questions, call 509-372-7191
2. Is there a fee for exam proctoring?
The fee for proctoring exams is $15 per exam and applies to WSU Online students and Non-WSU students. Richland on-campus students and Disability Service Students do not pay a fee. The fee must be paid prior to taking the exam, and proof of payment provided to the exam proctor.
3. Where do I pay the exam fee?
Please pay at the cashier window, East Building, Room 254 (between the Auditorium and the Commons). If you will be taking multiple exams, you can pay for more than one exam at a time, but please request a separate receipt for each exam. Payment must be made by cash, check, debit card, or VISA/MasterCard. Online payments are not accepted. Please login to www.tricity.wsu.edu/studentaccounts for the most current business hours. Cashiering and proctoring hours are different.
4. How do I request a proctored exam?
- Request your proctored exams for your course from your Proctored Exams pagelet in http://zzusis.wsu.edu
- Locate the appropriate exam
- Choose Nominate a New proctor
- Complete the Proctor Nomination/Exam Request Form
If you still have questions, call WSU Online at 1-800-222-4978 or send email to online@wsu.edu.
5. What information will I need to complete the “Proctor Nomination/Exam Request Form”?
Exam Proctor Name: Mona T. Ramos
Proctor Work Title: Exam Proctor
Proctor Company Name: WSU Tri-Cities
Proctor Street Address: 2710 Crimson Way, Richland, WA 99354
Proctor Phone: 509-372-7191
Proctor Email: mona.ramos@tricity.wsu.edu
6. Can I request more than one exam?
Yes. You can request all your exams early in the semester. Likewise, you can pay for all your exams at the same time but please request a separate receipt for each exam. We will hold them until you are ready to take the exam or the expiration date has been reached.
7. I am a WSU Tri-Cities on-campus student but missed an exam. How do I get an exam proctored?
WSU Tri-Cities on-campus students are no longer eligible to have exams proctored by the campus exam proctor, except under extenuating circumstances. Pre-approval is required from the Office of Academic Affairs. Please coordinate with your instructor and program coordinator when needing an exam proctored. Your instructor must submit the request for exception and explain the circumstances.
8. I am a WSU Tri-Cities instructor. How do I request proctoring services for a student and when can I pick up the completed exam?
If you or a program coordinator are unable to proctor an exam, you must obtain pre-approval from the Office of Academic Affairs. Send an email explaining the circumstances. They will notify you if the exception has been granted. For exam security and staffing reasons, completed exams must be picked up during regular proctoring hours.
9. I am not a WSU student. Can exams from universities other than WSU be proctored?
Yes. Your school should send the exam and related exam information and instructions to mona.ramos@tricity.wsu.edu or mail to WSU Tri-Cities, attn: Mona T. Ramos, Exam Proctor, 2710 Crimson Way, Richland, WA 99354-1671.
10. When will the WSU Online office submit the exam to the proctor?
It could take up to two (2) weeks for proctored exams to be processed and delivered to the proctor.
11. When are completed exams mailed out?
Completed exams are mailed out the next business day following the exam. Scanned or faxed exams are sent the same day of the exam.
12. Can I handle the actual return mailing of my exam?
No. Only the proctor can handle the actual “mailing” of the completed exam. If your school requires the original exam be sent to them, you are responsible for providing the proctor with a stamped, addressed envelope.
13. Can you fax my completed exam to the instructor or school?
Yes as long as your school or instructor provide a fax number (toll-free if possible).
14. When am I required to take an exam in order to meet exam deadlines?
You should time your exam to be in the instructor’s hands by the course’s posted deadline. It is your responsibility to know the deadline and plan accordingly. Allow an additional two (2) days for courier delivery.
15. How late in the day can I start my exam?
Plan ahead and allow yourself enough time to complete the exam within the proctoring hours, as regular proctoring hours cannot be extended for the completion of an exam. For example, if the proctoring office closes at 6 p.m. and your exam is an hour long, you must start the exam no later than 5 p.m.
16. Can I use my own laptop computer?
No. In most cases you are not allowed to provide the computer for your exam. Computers are available at the testing center and are available on a first come first serve basis. You must, however, provide your own pencil/pen/paper/scratch paper book for written exams.
17. What items can I keep with me during the exam?
Only the materials required for the exam. Purses, backpacks, hats, cell phones, personal laptops, other electronic devices, and notebooks must be kept out of the testing area.
18. Can I leave the testing area during the exam?
No. Please arrange for the restroom and other personal matters prior to the exam. The exam is considered complete if you leave the testing area.
19. What is the mailing address and phone number for WSU Online?
WSU Online
Van Doren Hall, Room 103
P.O. Box 645220
Pullman, WA 99164-5220
1-800-222-4978
If you are sending by FedEx and a phone number is required, use 509-335-3557.
20. Who do I contact if I need special accommodations due to a disability?
You must be registered with the Disability Services Office. The Disability Services Office will notify your instructor and the Exam Proctor of your needs for proctored exams. Your instructor will then forward the exam to the proctoring office. Exams are not done by appointment. You simply report to the proctoring office during exam proctoring hours as posted on the exam proctoring calendar.
If you have questions, please contact ctijerina@tricity.wsu.edu in the Disability Services Office or call 509-372-7352 or 1-800-833-6388.
